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  2. Business and licensing
  3. Apply or renew business licences and permits
  4. Taxi and private hire licensing
  5. Taxi passengers

Taxi passengers

The government have published guidance on travelling safely during Covid-19.

Make sure your taxi or private hire vehicle is safe and legal:

  • a licensed vehicle will display a licence plate on the rear of the vehicle
  • a licensed driver will wear or display an identity badge with the driver's licence number and licensing authority details

Face masks

The Secretary of State for Transport’s announcement that from 15 June face coverings will be required while using public transport in England does not cover taxis and private hire vehicles. Taxi drivers are already able to refuse carriage to passengers where it is reasonable to do so, this might include those that are able but refuse to wear a face mask. Private hire vehicle operators can make wearing a face mask a condition of hiring.

Staying safe

Sit in the back of the vehicle  and keep your mobile phone where it is easily accessible.

If you feel uneasy, make a note of the number plate and driver’s licence number and text them to a friend or family member.

To report any concerns call the licensing team on 01594 810000 or email

Taxi types

There are two types of vehicle which carry fare paying passengers.

Hackney carriages

Hackney Carriages (taxis) do not need booking and can be found on taxi ranks.  They have set fare scales and the exact fare is calculated by the meter. The licence is white.

Private Hire vehicles

Private hire vehicles must be booked in advance and have a yellow licence.  The fare should be agreed in advance.