Report a missed bin

Road closures
When roads are closed we may not be able to collect your waste and recycling as planned. See here for more information.

Update

We have been unable to complete our collections at Drybrook Road, Drybrook due to a road closure which caused issues for our larger collection vehicles. Please leave your items out kerbside and we will collect as soon as a smaller vehicle is available. We will continue to do this until the road is back open. Apologies for any inconvenience caused.

Report

If your general waste bin or recycling has not been collected you can report it as missed after 3pm on collection day. You need to let us know no later than 3pm the following day of the missed collection in order for us to return.

Before reporting a missed bin please make sure that:

• The bin was out by 7am
• There was no extra waste by the side of the bin
• Any recycling was in the correct bin or box
• Your garden waste bin had a valid licence
• Bin lids were closed

Please leave your bin out and we will aim to return and collect it.

Related Pages

• Check your collection day
• Recycling banks and centres
• Getting rid of large items
• Collections in bad weather
• What to put in your bin