Report a missed bin
When roads are closed we may not be able to collect your waste and recycling as planned. See here for more information.
Update Monday 4 March
We were unable to complete our collections at the following addresses. This is due to a vehicle breakdown; we will take excess garden waste on the next scheduled collection. Residents can email [email protected] to request garden waste sacks. Apologies for any inconvenience caused.
If your general waste bin or recycling has not been collected you can report it as missed after 3pm on collection day. You need to let us know no later than 3pm the following day of the missed collection in order for us to return.
Before reporting a missed bin please make sure that:
- The bin was out by 7am
- There was no extra waste by the side of the bin
- Any recycling was in the correct bin or box
- Your garden waste bin had a valid licence
- Bin lids were closed
Please leave your bin out and we will aim to return and collect it.